Precautions when choosing express company
Nowadays, express service is one of the services that every company often uses. Although the amount of express service used by most companies is not large and the express fee is not the main content of the company's cost, the company leaders who pay attention to the efficiency and efficiency should not ignore this problem.
In recent years, a large number of express companies have sprung up, many small companies fill the gap of express service market, but at the same time, they also add endless troubles to businesses or individuals using express service. It is often heard that some people complain about the nonstandard express service, poor service attitude, shirking responsibility, "express" becomes "slow delivery", or even the loss of entrusted express. Many companies that use express delivery frequently change express service providers, and almost all the express companies that can be found in the market have been tested once, but in the end, no one company has become its long-term partner, so they can only start again and reuse each express service. So why do so many problems arise? First of all, there are some "black express" in the market, and some illegal express companies whose main energy is not to improve the service level. But these black sheep are a few after all, which does not mean that all express companies have problems. Secondly, the legitimate express companies in the normal operation process, there will also be some mistakes, to bring losses to customers. Thirdly, there are problems in the operation of the express industry. For example, after receiving that they are unable to complete the business, the express company can only transfer the documents, but the responsibilities after the transfer are not clear, which is prone to disputes. Finally, it is the customer's improper choice. For example, if a business is not what the express company is good at, it is easy to have problems.
In view of the above points, we should pay attention to several aspects when selecting express companies:
1. Look for a regular company - avoid choosing a leather bag company
In the 1980s, many of our businesses were looking for "state-owned" enterprises. Why? Because we believe in state-owned enterprises. Although they have a bad attitude and are not thoughtful, we believe that these enterprises will not go wrong. At that time, a standard can find a relatively satisfactory partner. Similarly, we need to have standards when looking for express delivery, because express business is a service we often use. All of us are not looking for a one-time service, but looking for long-term partners. Therefore, we need to have some standards. When looking for express delivery, we should at least pay attention to the following aspects: delivery scope, service quotation, establishment time, asset strength, business scope and service quality that express companies are good at. And the access to such information has become very easy. With the rapid development of the Internet, it is very convenient for you to find these information on the Internet, such as express delivery information.
Of course, these comparisons can only help you find a relatively standard company.
2. Find a professional company - not all businesses are handed over to the same express company.
Each express company has its own specialty, such as international - Guangzhou to New York, such as the same city - Haidian Zhongguancun to Chaoyang International Trade. In addition, every express company wants more business. There are not a few companies that undertake business outside their own capabilities, which will cause many problems. So choose the right company according to your needs. Different companies should be selected for international business, domestic business and local business. If you are sensitive to price, you can't choose only one company for the same business. For example, in the same city business, many small companies offer low prices, but they are good at a small range. They must combine several express companies to serve themselves according to their business needs.
In addition, there are such companies in the market, which have been established for a short time and operate many businesses at the same time, such as international express, domestic express, freight and other services. Most of the companies that started many businesses at the beginning of their establishment are agency companies (not all of them, of course). Few of the businesses can be done by themselves, and they do not explain to customers, so we must be careful when choosing.
3. Communication with express companies
Everyone makes mistakes, and so do express companies. The key is to see how accurate they are and how to deal with them after the accident. Companies with more express businesses attach importance to both cost and quality, which requires regular communication with express companies to understand their specific problems, and solve the problem of continuous replacement of express services by assisting express companies to solve problems and help express companies to develop
